
General terms and conditions and house rules
GENERAL TERMS AND CONDITIONS – PRIVATE WELLNESS THE WALL
1. Definitions
- Wellness/facilities: all areas, sauna, jacuzzi, swimming pool, hammam, showers, relaxation areas and outdoor areas.
- Customer/User: any person who makes a reservation or uses the facilities.
- Operator: BV The Wall
2. Reservations – No cancellations allowed
- A reservation is final after confirmation.
- Cancellations will not be accepted , regardless of the reason, unless otherwise agreed in writing by the operator.
- In case of late arrival or no-show, the full amount remains due .
- If necessary, The Wall may refuse access in the event of inappropriate behavior or violation of the house rules.
- The operator may move a reservation in the event of force majeure or technical failures.
3. Liability
- Entering the wellness area is entirely at the customer's own risk .
- The operator is not liable for:
- physical injuries resulting from use of facilities;
- slipping, temperature stimuli or other customer behavior;
- loss, damage or theft of personal belongings;
- temporary unavailability of installations due to maintenance or defect.
- The customer is liable for damage caused by:
- use of own products (oils, scrubs, shampoos, soaps, bath salts, etc.);
- bringing your own drinks or food ;
- reckless or inappropriate behavior;
- failure to respect instructions or house rules.
- Damages will be charged based on actual costs + €50 administration fee.
4. Hygiene & Safety
- Showering before using all facilities is mandatory.
- Proprietary products are strictly prohibited unless expressly permitted.
- Pets are not allowed.
- Smoking, vaping, and any form of drugs are prohibited in the entire building.
- Children are only admitted from the age of 10 , under permanent supervision of an adult.
- Glass is prohibited in all wet areas (swimming pool, jacuzzi, hammam, sauna and showers).
- Bringing your own food or drinks is not allowed in the wellness areas.
5. Use of the facilities
- The customer treats all infrastructure with respect and care.
- Photos or videos of other guests are prohibited without their permission.
- Leaving the wellness area on time is mandatory; any excess will be charged for every 15 minutes started.
- The peace and quiet of other guests must be respected; loud or inappropriate behavior is not permitted.
- The Wall may deny or terminate access for violations of rules or inappropriate behavior.
6. Beverages & Food
- Only drinks from The Wall are allowed.
- Alcohol consumption must be limited; in case of intoxication, the session may be stopped without refund.
7. Force Majeure & Technical Defects
- The operator is not liable for technical interruptions or force majeure.
- An alternative date can be suggested if necessary.
- No form of compensation is due in the event of temporary unavailability of facilities.
8. Privacy & Camera Surveillance
- Wellness areas are camera-free.
- CCTV may be present in the entrance, parking lot and hallways for security reasons.
- Data will only be used for reservation management.
9. Gift cards
- Valid for 12 months.
- Not exchangeable for cash.
- Lost coupons will not be replaced.
10. Payment
- Payment is made via Payconiq, Bancontact or cash .
- Unpaid amounts may be increased with administration and reminder costs.
11. Applicable law and competent court
Belgian law applies.
Competent court: Court of West Flanders, Ypres division.
HOUSE RULES – THE WALL EXCLUSIVE WELLNESS EXPERIENCE
HOUSE RULES – THE WALL EXCLUSIVE WELLNESS EXPERIENCE
To ensure the tranquility, quality, and cleanliness of our wellness center, we ask our guests to respect the following guidelines:
- Own food and drinks are not allowed in The Wall Exclusive Wellness Experience.
- Pets are not allowed in the wellness areas.
- Smoking, vaping, and drugs are prohibited throughout the building.
- Children are welcome from 10 years old , accompanied by an adult.
- Treat the interior, the materials and the silence of the surroundings with respect.
- Please leave the wellness area promptly at the end of your reserved session, so that subsequent guests can also enjoy their time in peace.
- Glass is prohibited in all wet areas: swimming pools, saunas, jacuzzis, hammams and showers.
- The Wall reserves the right to refuse or deny entry to guests for inappropriate behavior or failure to comply with these guidelines.
- Cancellations or late arrivals do not entitle you to a refund , unless otherwise agreed.
These rules ensure a safe, serene and sustainable wellness experience for all our guests.
Thank you for your understanding and respect.